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Digi Fibra, how cheap is it expensive?

Last September the operator specialized in the Romanian collective in Spain gave the starting signal to its fiber offer, 500 megabytes for only 30 euros per month. Thirty days later, the company has a representative number of customers who are starting to give feedback on their feelings after trying the service. Is cheap expensive? Worth? Below we will review the comments that have come to the writing of ADSLZone.

The fixed broadband market has a new partner, its name is Digi and for many months we have been commenting that it is an operator that is gaining weight in the sector thanks to its good performance in the mobile market. In June, for example, the company came to step on the heels of MasMóvil in mobile portability and is a trend that has been repeated throughout the year. Already present in the fixed broadband market, the war to gain a foothold in the sector seems to be much more complicated.

CG NAT, a serious disadvantage

The first important handicap when hiring fiber with Digi is that the operator has decided to use CG-NAT. The vast majority of users do not know what it means or what it implies, so a few days ago we explained the disadvantages that customers who are navigating with this limitation have. The fiber ” low cost ” operator also applies its cost-saving policy when buying IP addresses and this generates problems when playing online (higher latency or ping) or the inability to open ports, something basic if we want to use different applications. To give an example, if you download BitTorrent you will do it much slower than in other operators because the ports will be closed. This is a problem that ADSL routers had in the past when they were configured in multi-project. The good news is that you could always open your configuration modified; in Digi, it is not possible.

Poor customer service

The first “reviews” of customers indicate that the operator has a significant impact on technical service. ” The people who attend do not speak Spanish correctly, sometimes it is even complicated to understand them and the audio quality is also absent in the more than five calls I have made, ” they tell us. “They also do not have any kind of technical knowledge, when they are asked about the CG NAT or the impossibility of opening ports, they do not understand anything .” Problems have also been reported when receiving SIMS cards, and that is that the messaging and logistics system used by the operator is not up to its competitors.

Speed/quality of service

We already explained that Digi uses the Movistar network and for the moment the first reports we are collecting in Testdevelocidad.es indicate that the majority of users navigate at an adequate speed. What we have collected have been complaints from some customers who have reported problems with connection cuts at different times. Something strange if we take into account that fiber optics is a technology that is not like ADSL, sensitive to an infinity of external factors.

Having said that, we have just opened the Digi Forum, dedicated especially to collecting impressions, doubts, problems, and complaints about the new fiber operator. We invite you to come and share your impressions with the community, then we will transfer the feedback to the company so that it can strive to improve its service.

Article source: https://www.adslzone.net

The war for fixed broadband resulted in an increase in the market of 570,749 lines in a year, according to the CNMC data referring to the telecommunications market in December 2017. This means that at the end of last year they registered 14.3 million lines, a growth of 4.1% in one year.

By operators, MásMóvil was the one that experienced the highest growth, tripling its 121,000 lines from December 2016 to the current 503,000. On the other hand, Vodafone increased by 6.2% to 3.3 million lines and a gain of 197,000 lines. Despite this, Orange continues to hold second place with 3.9 million lines and a growth of 30,600 in one year. Movistar resists the momentum of its competitors and loses only 23,600 lines to stand at 5.9 million.

2017 was a year of great changes in the competition of the telcos with MásMóvil as a mobile operator and fixed broadband, and in which Orange and Vodafone added Jazztel and Ono to their customer base and products. A context in which Movistar resisted in fixed broadband and grew in fiber, mobile broadband, and mobile lines.

Fiber optic growth

The data from the CNMC show that fiber optic to the home (FTTH) continues to drive broadband with 1.7 million new lines. In contrast, DSL technology lost 1.2 million lines last year. 51.9% of total FTTH lines correspond to Movistar, with a fleet of 3.4 million lines and 400,000 new additions, although its market share in fiber has been reduced by almost 10 points in a year.

In mobile broadband, the market reached 42.1 million lines, a growth of 6.3% and 2.5 million new lines. Of these, Movistar won the most with 12.6 million lines and an improvement of 8.8% and just over one million. Orange reached 11.4 million and a growth of 2.4% in one year, while Vodafone, with 10.7 million, grew a slight 0.43%.

Movistar increases its mobile lines

In the case of mobile telephone lines, the market reached 52 million lines, this a gain of 858,000. By operator, Movistar reached 15.6 million lines, earning 374,000 subscribers and 2.4%, Orange reached 13.9 million, losing 185,000 lines and Vodafone at 12.9 million, and 152,000 less in a year. MásMóvil won the most with 741,000 new lines up to 4.9 million, a 17.4% improvement.

On the other hand, in December 2017 the total of fixed lines decreased by 10,498. The month closed with a total of 19.2 million lines, which represents a penetration of 41.4 lines per 100 inhabitants. In the month of December 192,718 fixed numbers were carried, with an increase of 23.3% with respect to the same month of the previous year.

Article Source: https://www.elespanol.com

Category: Operators